Hey everyone :). I haven’t really written about Canada much on my website, I mean, I wrote about it lots prior to going but not actually about my travels. I have started writing a bit about it.
Customer service fail
Excuse the title, the two are unrelated. On the gear front… I sent my Sony 24-70mm f/2.8 gm lens to be repaired because the zoom ring initially felt and continues to sound gritty. I suspect dust got into it when it was manufactured, I’m not sure. Anyway it arrived, after 3 weeks, seemingly the same as before it left i.e. the fault hasn’t been fixed. In my opinion, it needs one of the gears to be cleaned with alcohol and re-greased. This kind of thing was common with radio controlled helicopter servos and that kind of thing, back in the day. I could do it myself if I wanted to break warranty and if I lived in a dust free environment (I don’t).
The customer service with Canon repair was terrible too (actually it was even worse) and I had to threaten to sue them before they fixed a huge fault (the viewfinder was out of alignment with the sensor). It’s possible the shop I bought from didn’t send the Sony repair team the notes I requested. Judging from the form I received back, this was the case. I can’t entirely blame Sony for this but they should have noticed it sounds weird…
I don’t have a high opinion of big companies when it comes to customer service, and I don’t see Canon as superior to Sony. I can’t write much about this just yet because I don’t have the full story to tell.
My advice for things like this is to know the law in your area, know your rights, and don’t put up with rubbish if you don’t have to. I waited three weeks to receive the lens and they now want to send it away again. I consider that unreasonable and I have questioned them as to what they’re going to do now.
I’m very unbiased and I don’t hate on companies, but this is something I feel large companies should sort out in general. One way this could be done is for them to request information about the fault and actually READ that information.
Sony 12-24 FE lens
I ordered a Sony 12-24 FE lens for interior photography. It arrives tomorrow, I hope! I am looking forward to it. I will be using it a lot, so I’ll have a lot to say about it and if you have any questions, let me know.
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